SHOP INFO

Within 10 days of receipt of your order, you may return unopened products or opened merchandise in new condition, with its original packaging and accessories for a refund on the product's purchase price ,however expect to pay a 20% handling fee on some items.

The following items may not be returned or exchanged: all blank media, books, software, batteries, aerosols, paints, cut fabric, light bulbs, custom orders, and all opened items where hygiene is an issue i.e. eyepiece chamois, ear pieces, for which all sales are final.

Please note that we can process returns only for items purchased from Setsmart. All orders being returned must have a RETURN AUTHORIZATION Number issued by Setsmart. To obtain the RA# call us 0861 333 692. Write that number down on the securely wrapped package and include a copy of the packing slip with your return. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment.

Please note that any merchandise returned without its original packaging and /or what appears to be in used condition, may be subject to a restocking fee, since we will not be able to resell the item as new. This determination is made solely by Setsmart.

FREIGHT DAMAGES. 

All shipments must be inspected carefully  including concealed damage before signing the freight bill. If damage is detected, refuse delivery. If you fail to do this, the carrier may or may not accept a damage claim at a later date. If the later occurs, contact the carrier ASAP and request a damage report and pickup of the damaged goods.

Customer Service must be notified at 0861 333 692  upon determining that damage has occurred,  so that we can help aid you with a claim settlement. We offer a 3 working-day window from the time the package is signed for to the time of reporting.

All damage returns MUST have an RA Number issued by Setsmart.

FREIGHT SHORTAGES.

All shipments must be carefully inspected for shortages upon receipt. Although it's an extremely unusual occurrence, it can happen.  We offer a 3 working-day window from the time the package is signed for to the time of reporting. When reporting shortages please have your order number available and contact the Setsmart shipping department 0861 333 692. We will review our video-tape to confirm or contest all shortage claims.

CUSTOM ORDERS.

Setsmart will provide custom order services for many items that we don't normally stock. Please note that if canceled, the customer is still liable for our shipping costs that we incur from our vendors; That means that the customer pays for the shipping from the vendor to us and the return freight back to them. Many of our vendors charge us a restocking fee too, so make sure that you really want your custom ordered item.

FAX AN ORDER

If you prefer to fax an order just place your items in the shopping cart, print the page and fax it with all of your billing information.

You may contact us by phone  Monday through Friday from 8am to 6pm and on Saturdays from 10am to 5pm (gmt+2).  0861 333 692.